Customer Care
01858-807822
This Return & Refund Policy applies to purchases made from FEEL PC BD (“we”, “us”, “our”, or “FEEL PC BD”), unless a product page, invoice, warranty document, promotional offer, or product-specific policy expressly provides otherwise.
Customers are advised to inspect the package, product model, serial number, accessories, and visible physical condition upon delivery.
If a customer receives a product different from the ordered product, or if the package appears visibly damaged at delivery, the customer should notify the delivery personnel where possible and contact FEEL PC BD as soon as possible.
Photographs/videos of the package and shipping label should be retained as supporting evidence.
For online purchases, customers should report an apparent DOA or manufacturing defect as soon as possible after delivery.
Recommended reporting period: within 24 hours of delivery.
The product must remain in substantially original condition and must not show physical damage, liquid damage, burn marks, unauthorized modification, or misuse.
Customers are strongly encouraged to record a continuous unboxing video for high-value, fragile, or sensitive products.
An unboxing video may assist FEEL PC BD in investigating disputes involving shipping damage, missing accessories, wrong products, or tampering.
Used, activated, configured, installed, registered, or otherwise consumed products are generally not eligible for change-of-mind returns.
If the correct product has been supplied according to the published specification, a return will generally not be accepted because:
Customers are encouraged to confirm compatibility before purchase.
Activated software, digital licenses, activation keys, subscriptions, downloadable products, and similar digital products are generally non-refundable and non-returnable.
FEEL PC BD may require an approved Return Authorization/RMA before a product is returned.
The customer may be required to provide the invoice, product, original packaging, accessories, warranty documents, and serial number.
For a verified DOA or manufacturing defect, FEEL PC BD will attempt to arrange a replacement.
If the same model is unavailable, an equivalent or alternative product may be offered, subject to price adjustment where applicable, or a refund may be processed where appropriate.
Where a valid return is approved and replacement is not possible, FEEL PC BD will process the applicable refund.
Refund timing may depend on the relevant bank, card issuer, MFS provider, payment gateway, or other payment processor.
Indicative processing period: [3–10] working days after approval, subject to third-party processing.
Applicable payment gateway, card, MFS, EMI, bank, or third-party transaction fees may be non-refundable where such fees have already been charged by the relevant provider.
Cashback, promotional discounts, or other benefits may be adjusted from the refund amount where applicable.
Customers should inspect packages before accepting delivery.
If a package is visibly damaged, customers should document the condition and, where appropriate, refuse delivery.
Returns/replacements may be rejected where the product has:
FEEL PC BD reserves the right to inspect and test returned products before approving a return, replacement, or refund.
Manufacturer/importer/authorized service-center assessment may be obtained where necessary.