Customer Care 01858-807822

EEL PC BD respects customer privacy and is committed to protecting personal information.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and when it may be shared.

Information We May Collect

Depending on the service, we may collect:

  • Name;
  • Mobile number;
  • Email address;
  • Billing address;
  • Shipping address;
  • Order information;
  • Invoice information;
  • Payment-related information;
  • Account/login information;
  • Customer-support communications;
  • Product/service history;
  • IP address;
  • Browser/device information;
  • Cookies and similar technology data.

Payment Information

Payments may be processed through third-party payment gateways, banks, card processors, or MFS providers.

FEEL PC BD generally should not store sensitive payment credentials such as card PINs, OTPs, or security codes on its own systems.

Customers should never provide passwords, PINs, OTPs, or card security codes to customer-support personnel.

How We Use Information

Information may be used for:

  • Order processing;
  • Payment verification;
  • Delivery;
  • Invoicing;
  • Warranty service;
  • Returns and refunds;
  • Customer support;
  • Order-status notifications;
  • Fraud prevention;
  • Security;
  • Service improvement;
  • Legal and regulatory compliance;
  • Promotional communication where legally permitted and/or consented to.

Sharing Information

FEEL PC BD does not sell customer personal information.

Information may be shared with relevant service providers where necessary, including courier/logistics providers, payment processors, banks/MFS providers, manufacturers/importers, authorized service centers, IT/service providers, and competent legal or regulatory authorities where required by law.

Cookies

Cookies and similar technologies may be used for website functionality, session management, analytics, security, and service improvement.

Customers may control cookies through browser settings, although disabling certain cookies may affect website functionality.

Security

FEEL PC BD uses reasonable technical and organizational safeguards to protect personal information.

However, no internet-based system can be guaranteed to be completely secure.

Data Retention

Personal information may be retained for as long as reasonably necessary for order processing, invoicing, warranty, accounting, legal, regulatory, dispute-resolution, or other legitimate business purposes.

Where information is no longer required and there is no applicable retention obligation, it may be deleted, anonymized, or securely disposed of.

Customer Rights

Subject to applicable law, customers may have rights relating to access, correction, updating, consent withdrawal, objection, or other controls over their personal information.

Requests may be submitted through the FEEL PC BD privacy contact.

Marketing

Where permitted by law and/or based on appropriate consent or legal basis, FEEL PC BD may send promotional communications by email, SMS, WhatsApp, or other channels.

Customers may request to opt out of marketing communications.

Transactional or service-related communications may still be sent where necessary.

Policy Updates

This Privacy Policy may be updated from time to time.

The updated version published on the FEEL PC BD website will become the applicable version from its effective date, subject to applicable law.

Contact US

FEEL PC BD
Email: info@feelpcbd.com
Phone: 01858-807822